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FAQ


 

Do apartments and villas require minimum stays?
Villas rent on a weekly basis. Most apartments require stays of min. three nights.

Do I have to arrive on Saturday? All apartments allow arrival and departure on the dates of your choice. However, villas require a min. stay of one week, with arrival on Saturday. During mid and low season it is possible to require a different arrival day.

When am I expected to check in/vacate my villa?
Typically you are expected to commence the rental of the villa in the afternoon and vacate in the morning. When you leave, dishes should be clean and put away, garbage should be disposed of, and your villa or apartment should be tidy.

May I bring my pets?
Most of our property owners do not allow pets because some guests may be allergic to them or, because there are pets living on the premises that may not be kind to other animals.

What is included in the rental price?
Apartment and villa rentals include linens, towels, taxes and service charges.   What is included varies from property to property. Please refer to the individual property description for a detailed list of inclusions. Heating, air conditioned - where available - and final cleaning are almost always at additional cost as well as incidentals, and additional services (i.e. grocery delivery, additional cleaning service, cook).

Is maid service included?
Weekly cleaning and change of linens and towels is included in most villas. Additional cleaning service may be included depending on the property. Please refer to the individual property description for a detailed list of additional services.

Is additional staff available?
For most properties additional staff   - i.e. maids, cooks, babysitters - is available at an additional cost. If you would like to arrange for a cook to prepare dinner during your stay, we suggest to make arrangements 2 or 3 months before your trip.

Is the kitchen fully equipped?
Kitchens are equipped with: a sink, stove top, an oven, sufficient pots, pans, dishes, flatware, utensils and glasses for the maximum number of occupants. Some have an American coffee maker and most of them have a dishwasher.

Is there a washer & dryer?
With a few exceptions, the properties we offer have washing machines. However dryers are a rare find in Italy because of the high cost of energy.

What are the beds like in Italy?
Beds in Italy are often a little shorter than standard US beds. All properties provide linens, pillows and blankets.

Are extra beds available in the villa?
Extra beds are available, on request, only if within the maximum occupancy of the villa. An additional charge may apply.

Is my villa child-proof?
No property can to be considered child-proof. Children must always be under direct adult supervision.

Can I rent a crib or a high chair?
Most of our villas and apartments have cribs/high chairs. These are supplied as an additional service and charge.

Do all villas and apartments have a phone?
Most properties do not have a phone.

Do I need a converter for my appliances?
Yes, you do. Electric voltage in Italy is 230V. If your appliance runs on dual voltage, you will need only a plug adapter to make your appliance cord fit the European outlet. Otherwise, you'll need an adapter and a transformer since in the US electric voltage is 120V.

Can I use my laptop computer in my villa?
Most properties do not have Internet connection. Local Internet points are widely available in all major cities and most important towns.

Does my villa have air conditioning?
Some properties have air conditioning and sometimes only in the bedrooms or parts of a home. Please refer to the individual property description.

Can I watch English news?
If your villa or apartment has a Satellite TV, you may be able to view English-language news broadcasts.

When do swimming pool open/close?
Usually properties' owners open swimming pools on June 1st and close them at the end of September. Weather permitting, it is possible to ask the owner to keep the pool open (an additional fee may apply).

Is my security deposit refundable?
All properties require a refundable security deposit to be paid cash (in Euros) at your arrival, unless otherwise mentioned on your confirmation. In most cases the deposit will be refunded, minus any fees for damage, utilities and additional services, before your departure.

When will I receive my travel documentation?
Your voucher(s), and additional travel documents will be sent to you at least 14 days before your trip. The package includes the voucher(s), complete driving directions, and contact information for the key holder of your villa or apartment and/or other suppliers (car company, guide etc.). If you are delayed, call your hotel or villa/apartment key holder to inform him/her of your delay and to arrange a new appointment. Otherwise you may find you are unable to get into your property until the following day. In this case you will have to spend the night at a hotel, at your own expense.

Who do I contact in the event I have a complaint or a problem at the villa/apartment?
Every property offered by Italy in Style has a manager/key holder or a local management company who is accessible to respond to any problem you might have. If the property you rented is not prepared to your satisfaction or there is a problem with any appliance, or if something breaks during your stay, please contact your locally based representative immediately so that the problem can be rectified. If the problem isn't solved, contact Italy in Style and we will do our very best to help.

How do I choose the right villa?
The information provided on our on-line catalogue can help you make a choice. In addition, our expert sales team will provide additional information, ask you about your interests, your tastes, and the type of experiences you're dreaming of, to ensure that the property/ies available will meet your needs.

How far in advance should I plan my trip to Italy?
We recommend you to book as early as you can, especially if you need a large accommodation in art cities (Rome, Venice, Florence).   The most popular villas   and apartments tend to get booked a year in advance.

How do I make a booking?
To make a booking, please contact Italy in Style at (415) 738-2376. Our Italy specialists will be happy to assist you.

How much deposit must I pay to complete my booking?
A deposit of 50% of the villa or apartment rental is required within 3 days from signing the contract. Hotel and additional service bookings require different deposits. A reservation is not considered valid until the deposit is received. Please refer to our terms and conditions.

Should I buy Travel Insurance?
Absolutely! Your upcoming vacation is an important investment. Your Trip Cancellation Insurance serves to protect you from financial loss before and during your trip should you cancel for a covered reason. This plan also assists with: travel delay, baggage loss, and emergency medical assistance.
Italy in Style has partnered with Travelex to provide you with a variety of travel insurance options to meet your needs.
Check out our "Services" page - and purchase your travel insurance right on line.

Do you have any service charges?
Our villa and apartment bookings are made completely free of any additional fees or charges.

Do you arrange airline reservations?
Yes,  upon request, we provide airline tickets.

What additional services do you offer?
Italy in Style works with AutoEurope to offer superior service on rental cars. You can also rent GPS and Cell Phones through AutoEurope. We also offer travel insurance with Travelex, to provide you with a variety of insurance options to meet your needs.   In Italy, through close relationships with suppliers in each location we can offer you:

  • Airport Transfers via Private Car, mini-van, mini-bus
  • Hotel arrangements
  • Cooks
  • Prepared Meals delivered to your villa
  • Fully Catered Events
  • Pre-arrival Grocery Shopping
  • Spa services and massages
  • Personal Trainers (in selected locations)
  • Babysitting
  • Additional Maid Service
  • Art & Historic Tours
  • Museum reservations
  • Personal shoppers
  • Wine Tasting and Wine Tours
  • Culinary Tours
  • Cooking Lessons and Demonstrations
  • Language classes
  • Art classes (painting/drawing, photography)
  • Yacht Charters / Sailing Charters
  • Wedding Planning
  • And more

On italyinstyletravel.com, information on our additional services is located on our  “Services” page.

When is the final balance due on my reservation?
The balance of your holiday is due 10 weeks prior to the rental date. If a booking is made within 10 weeks of the rental date, the entire contract price is due at the time of booking. Additional services have different terms and conditions. Please refer to Terms and Conditions on the "Your Booking" page.

What rules are involved in renting a vacation property?
Renting a vacation villa or apartment is different than renting a hotel room. Please see the “Your Booking” page (Booking Contract) for more information.

I need to cancel my trip. What do I do?
Call Italy in Style as soon as you know you need to cancel your trip. Please consider purchasing a Trip Cancellation Travel Insurance. You can buy it on-line (check out the "Services" page with a link to Travelex) or from your own broker. If you choose not to purchase insurance at the time of booking, we will ask you to sign a waiver declaring that you have not purchased insurance, and fully understand the risks and liabilities of such a decision.

How accurate is the information on your web site?
Property descriptions are provided by the properties themselves, and we update the descriptions as soon as we receive changes from the owners. Italy in Style takes all precautions to insure accuracy of all information. However, we cannot be held responsible for any inaccuracies in our pages, and ask our clients to use our price sheet as a guide. Exact prices are always given at the time the booking is requested.

What if I arrive in Italy and I don't like the property?
We will do anything possible to correct legitimate complaints. For additional information, please refer to our Booking contract.

Do I need an International Drivers' License?
Yes, you do. International Drivers' Licenses are currently required in Italy.

What are the benefits of having an Italy in Style wedding planner?
Your wedding planner will assist you with your pre-wedding planning including: suggestions of theme, décor, reception, photographer, accommodation for you and your guests, activities and more.
She works closely with you, talks to you about the type of wedding you're dreaming of, and is available for advice.
She will consult you on the ideal location and venue that best suits your needs and your budget.
Paperwork and all other details involved in order to get married in Italy will be taken care of.
Your wedding planner can communicate with local suppliers in their native language.
On your special day, you will receive exceptional service to ensure your wedding runs smoothly, to help with unforeseen problems, or last minute changes. You will be free to enjoy your special day.

 

 
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